Reference

Privacy Policy How We Handle Your Information

We collect and process personal data to operate your account, verify bKash, Nagad and Rocket deposits, and deliver the lobby you log into.

Account verificationPayment processingData retention rulesDeletion requestsCookie management
FB Casino Privacy Policy How We Handle Your Information
DATA SAFEGUARDS

How We Protect, Store & Control Your Information

Your account data sits behind SSL encryption and two-factor authentication via SMS. Payment details are tokenized so card or wallet numbers never appear in plain text on our servers. Cookies expire after thirty days of inactivity, and you can clear them from your browser at any time. We retain transaction logs for five years to meet anti-fraud requirements, then purge them automatically. If you close your account, personal identifiers are anonymized within ninety days unless a regulatory hold applies.

Encryption Standard

All traffic between your device and our server runs over TLS 1.3, and payment tokens are hashed with AES-256 so even a database breach cannot expose your bKash, Nagad or Rocket credentials.

Cookie Controls

Essential cookies keep you logged in; analytics cookies measure page load times; marketing cookies personalize promo banners. You approve or reject each category in the consent banner that appears on your first visit.

Retention & Deletion

We keep your account profile and transaction history for five years after your last login, then delete it automatically. Request early deletion through support, and we will purge non-regulated data within thirty days.

Third-Party Sharing

Payment processors see only the transaction amount and your wallet identifier; game studios receive a session token, not your name or email. We do not share personal data with advertisers or data brokers.

POLICY QUESTIONS

Contact Us About Your Data or Privacy Rights

If you want to review the personal information we hold, request a correction, or ask us to delete your account data, reach out through any of the channels below. We respond to privacy requests within seven business days and guide you through each step.

Live Chat Privacy Desk Open the chat widget in the account area, select Privacy Request from the topic menu, and an agent will confirm your identity and process your data inquiry on the spot.
Email Data Request Send your request to the support email listed in the footer—include your registered mobile number and a short note describing what you need. We reply with next steps and a timeline.
Account Settings Panel Log in, tap Settings, then Privacy & Data. You can download a copy of your account history, update your email or mobile number, and toggle marketing-cookie consent without contacting support.

Common Questions About Your Data & Rights

We collect your mobile number, email, date of birth and device IP address during registration. When you deposit via bKash, Nagad or Rocket, we store the wallet account number in encrypted form to match withdrawals to your account.

Yes. Log in, go to Settings, then Privacy & Data, and tap Download My Information. You will receive a JSON file with your profile details, transaction history and login timestamps within twenty-four hours.

Contact support via live chat or email and request account closure. We anonymize your profile within ninety days and purge non-regulated transaction logs after five years to comply with anti-fraud rules. Some data may remain if a legal hold applies.

No. We share data only with payment processors to clear your bKash, Nagad or Rocket deposits, and with game-studio APIs to load live-casino tables. All partners sign data-protection agreements and cannot resell your information.

Essential cookies keep you logged in and cannot be disabled. Analytics cookies measure page speed and can be toggled off in the consent banner. Marketing cookies personalize promo banners; reject them and you still see the full lobby.

We retain deposits, withdrawals and bet records for five years to meet anti-fraud and dispute-resolution requirements, then automatically delete them. Request early deletion through support if your account is closed and no regulatory hold applies.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.