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Know Where You Stand with FB Casino

These legal terms set out how FB Casino operates, what you agree to when you access the platform, and how eligibility works depending on your local law and region. Read through before you explore account options — clarity here saves questions later.

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FB Casino Know Where You Stand with FB Casino
DATA AND ACCOUNT SECURITY

How We Handle Your Account Data and Privacy

Your account information — the mobile number you register with, your bKash, Nagad, or Rocket wallet details, and your transaction history — is stored under standard encryption practices. We do not sell personal data to third parties. Cookies on the platform are used to keep your session active and to remember your preferred payment method; you can manage cookie settings from your browser. If you want to access, correct, or request deletion of your account data, contact support with your registered number and the specific data you want reviewed.

Data Retention

Account and transaction records are retained for the period required under applicable financial and gaming regulations. Closed accounts are archived, not immediately purged.

Cookie Policy

Session and preference cookies are active while you browse. No tracking cookies are shared with advertising networks without a separate consent prompt.

Account Security

Login uses a one-time password sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze your account.

Data Requests

Submit a data access or deletion request via email support. Include your registered mobile number and describe the specific data or action you need.

POLICY CONTACT PATHS

Reach Us About Legal or Account Questions

If you have a query about how these terms apply to your account, need to report a concern, or want to request a change to your account data, our support team handles policy-related requests directly. Contact us through any of the channels below — response times vary by channel, and complex account or legal requests may take longer to resolve than general queries.

Live Chat Open the chat window from your account dashboard to reach our support team. Policy queries are flagged for a senior agent to review.
Email Support Send detailed legal or account data requests to our support email. Include your registered mobile number and the nature of your request for faster handling.
Account Help Centre The Help Centre contains written answers to common policy questions, eligibility conditions, and account closure steps you can follow without waiting for an agent.

Common Legal and Policy Questions

These answers cover the questions we get most often about eligibility, account data, and how our terms apply to Bangladesh accounts using bKash, Nagad, and Rocket.

Availability depends on your local law and whether your region is eligible. Check the rules that apply in your area before accessing the platform or funding an account.

You must be of legal age in your jurisdiction. When you register, you confirm this is the case. We may ask for verification if there is a reason to confirm your eligibility.

Yes. When you use bKash, Nagad, or Rocket to fund your account, both our account terms and those payment providers' own service terms apply to that transaction simultaneously.

Contact support by email with your registered mobile number and specify what data you need. Data requests are reviewed and handled as a priority by our compliance team.

You can request account closure through the Help Centre or by contacting support. Certain records are retained for the period required by applicable regulations even after closure.

Contact live chat immediately to freeze your account. Then follow up by email with details of the suspected access so we can log and investigate the incident formally.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.